Shipping Policy

Last updated: November 29, 2025

1. Shipping Methods

We offer standard shipping to addresses within the United States:

  • Standard Shipping: 5-7 business days

Shipping times are calculated from the date your order is processed and shipped, not from the date you place your order.

2. Shipping Costs

We offer free standard shipping on all orders within the United States—no minimum order amount required.

3. Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3-5 business days.

You will receive an email confirmation with tracking information once your order has been shipped.

4. Shipping Locations

We currently ship only to addresses within the United States, including:

  • All 50 US states
  • Washington D.C.
  • US territories and military bases

We do not currently offer international shipping outside of the United States.

5. Delivery Issues

If you experience any issues with delivery:

  • Check your tracking number for current status
  • Contact the shipping carrier directly
  • Reach out to our customer service team

We are not responsible for delays caused by incorrect shipping addresses, weather conditions, or other circumstances beyond our control.

6. Address Corrections

Please double-check your shipping address before placing your order. If you need to correct an address after placing an order, please contact us immediately. Address changes may delay shipping and incur additional fees.

7. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 30 days of the expected delivery date
  • Provide your order number and tracking information
  • We will work with the shipping carrier to resolve the issue
  • We will provide a replacement or full refund as appropriate

8. Pre-Orders

For pre-order items, we will ship your order as soon as the product becomes available. You will receive an email notification when your pre-order ships. Shipping costs for pre-orders are charged at the time of order placement.

9. Contact Us

If you have any questions about our shipping policy, please contact us at:

Email: info@outtapocketgames.com